Safe holidays

at the Holzner

A new "normality" is starting in South Tyrol. And at the Holzner, we are preparing for the reopening. Your safety and well-being are our top priority while planning.

Thus, we have developed a comprehensive hygiene concept, taking into account all specifications of the government and the province of South Tyrol and the recommendations of the WHO, on the basis of which we can continue to offer you what makes the Holzner so special: cordiality, warmth and the best service, which will remain the same even in this new normality.


This is how we ensure that you feel safe with us and can enjoy your holiday to the fullest:

Adapted booking possibilities

and cancellation conditions

  • You are welcome to use our online check-in before your arrival.
  • Relaxed cancellation conditions: Until the end of August, it is possible to cancel your stay free of charge up to 3 days before arrival.

Your safety advantages

at the Holzner

  • With its spacious interior areas and the 10,000 sqm garden, parks, flower and herb beds all around, the Holzner offers plenty of space for all guests.
  • Throughout the entire house our light works contactless and via motion sensors.
  • In the warm season, our large sun terrace offers plenty of space for sufficient table distance.
  • We have been using the professional cleaning products from Hygan for years. Sanirain is used for every cleaning, which contains tensides in addition to disinfectants and thus has a bactericidal, virucidal and fungicidal effect.
  • All laundry is washed at 85°C in the in-house laundry with the biodegradable R.046 Ecoline detergent, which meets the technical requirements of the EU-ECOLABEL environmental criteria.
  • Wherever possible, we use local products from the region, which are supplied to us by farmers and producers from the surrounding area, especially during the summer months.
  • The processing and preparation of food is done according to the strict hygienic guidelines of HACCP (Hazard Analysis and Critical Control Points).

Additional measures

throughout the house

  • An IR camera of the latest generation is in use at the main entrance of the Parkhotel for fever detection of guests and staff members alike. Every time you enter the building, you are asked to wait for the release of the IR camera.
  • The hotel entrance has an automatic door opening system.
  • All staff members of the hotel and the host family are tested for antibodies before the opening. 
  • Our staff in contact with guests wear face masks and gloves where the safety distance of two meters cannot be maintained.
  • In addition to the regular training, all our staff members have taken part in basic hygiene training as part of the planned measures.
  • Hand disinfectants are available for you at all strategic points.
  • All public areas such as toilets, entrance hall, restaurant, kitchen and spa area are regularly cleaned in shortened cleaning cycles and disinfected with ozone and disinfection equipment.

Additional measures

in the guest rooms

  • Before your arrival your room will be disinfected with ozone.
  • As a small welcome gift, your personal hygiene kit with face mask and disinfectant is ready in your room upon arrival.
  • The cleaning of the rooms is carried out at the highest level with appropriate utensils, colour-coded cloths and re-improved cleaning protocols to guarantee a completely separate cleaning of rooms.
  • The rooms are thoroughly ventilated daily during the room cleaning process.

Additional measures

in the common spaces

  • All common areas are disinfected with ozone devices in a 24-hour rhythm and regularly ventilated thoroughly
  • We have radapted the common areas in such a way that all guests are able to maintain a safety distance of at least two metres from other guests.

Additional measures

in the restaurant areas

  • You can now enjoy our culinary offer with even more service. Buffets with self-service are not offered for the time being.
  • In the dining room you will be assigned your own table at the beginning of your stay, which is yours alone for the entire duration of your stay. In the dining room, in the bar and on the terrace, the minimum distances of 1-1.5 metres are maintained where no solid wood partition walls prevent airborne infection.
  • The dining room and bar are disinfected with ozone devices in a 24-hour rhythm.
  • You are welcome to use our room service and enjoy breakfast, lunch and dinner in your room! (Service charge of EUR 15 per meal)
  • During the preparation of the food, our kitchen staff wears gloves and face masks. The work surfaces and utensils are manually disinfected after each service cycle. In addition, the kitchen is disinfected with ozone devices in 24-hour intervals.

Additional measures

in Spa and pool area

  • Our extensive pool area and the Liberty Spa offer the best conditions for a few relaxing hours - for the sake of all our health, we ask you to keep a minimum distance of two metres from other guests, in the relaxation rooms, in the pool and outdoor areas. 
  • The sunbeds in the wellness area and on the sunbathing lawn are distributed accordingly, the maximum number of persons is reduced accordingly.
  • Our pool have a water treatment system and are cleaned with high-quality chlorine (corona viruses do not survive either at high temperatures or in chlorinated water).
  • With the current status (28 May 2020) we are not allowed to open the indoor pool or our saunas, but the law is changing almost weekly at the moment and we hope to be able to open these areas again soon.
  • The spa staff use face masks and gloves if necessary during the wellness treatments and massages.
  • Hand disinfection stations are available to guests throughout the spa area.

Additional measures in terms of outdoor and activity programs

  • All outdoor sports facilities (tennis, boccia, mountain bike rental) are open and can be used.
  • Guided hikes and e-bike tours continue to be offered regularly, subject to the safety distances and rules.

Children's

program

  • The children’s program takes place in small groups (max. 5 children under six years of age; max. 7 children over six years of age) and outdoors as often as possible.
  • In the playrooms, disinfectants and cleaning cloths as well as hand disinfectants are available for our guests.
  • The children's play areas and toys are disinfected with ozone devices in a 24-hour rhythm.

Further

information

  • All rooms and suites have a desk, chair and high speed internet for home/smartworking even during the holidays.
  • The nearest hospital including first aid station is in Bolzano, 23 km away.
  • Several doctors are available on Ritten mountain, the medical practice is in Klobenstein, 6km away.
  • Several employees in the house have attended first aid courses.
  • We would like to point out that the scope of services can be reduced or extended if required or permitted by law.
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